Rug Summit 12 - Denver, CO

Read More About Rug Summit 12 

Dates: October 15 - 20, 2018

The Rug Summit 12 is at Robert Mann's brand new built out facility. State of the Art set-up. 

Registration - $585 per person. 

Agenda Flyer | Rug Summit Flyer

Included: Lunches and anytime break refreshments are included.

Included: Shuttle service will be offered each day from a convenient walk to point in the hotel district to Mann's and back again at end of day. (Parking is limited at Robert Mann's for personal vehicles)

Rug Summit 12 functions will be at Robert Mann's NEW facility:

Robert Mann Rugs Inc.
2151 W. 56th Ave.
Denver, Co., 80221

Please register multiple attendees one at a time so we can keep track of shirt and dietary information.


Read More About Rug Summit 12

Agenda so far is as follows:
All Events Subject to Time Changes

Wednesday: Oct 17, 2018

7:45 – 8:30 am Registration and Coffee

8:45 Weaving Your Way To A Successful Cleaning Operation: Tom Monahan (Introductory Remarks)

9:00 Our Host- Modernization and Time Saving Rug Plant: Robert Mann

9:15 The Warps and Wefts to Construct Wealth: Jeff Cross

10:30 Break

11:00 Who Am I now? Chuck Violand 

12-1:00 Lunch: Included and furnished by Centrum Force onsite

1:00 The 5 Steps to Business Success: Chuck Violand 

2:15 Break

2:30 Short-form Annual Strategic Plan: Chuck Violand

3:30 Concluding Talk & Summary of day and review the weeks activity: Tom Monahan

Thursday: Oct 18, 2018

9:00 Meet the Pros Panel: cast TBD

10:00 Introduction: Make The Phone Ring - How? Tim Miller

10:15 Short Break and resume

10:30 Use of the Internet to Drive Business 24/7: Tim Miller

11:30: Are You In The Washing Business? Be In The Repair Business: Randy Hyde 

12-1:00: Lunch: Included and furnished by Centrum Force onsite

1:00: Demystifying Credit Card Fees - Avoid the trap?: Dennis Grieve

1:30: WoolSafe: Agnes Zsednai & Steve Bakker

2:15-2:30: Short Break

2:30 Meet the Instructors: Cast TBD based on registered attendees and what they teach.

3:00: Concluding Talk: What Will You Do With What You Have Learned? : Robert C Pettyjohn

3:15: Closing Remarks: Greg Turcotte & Tom Monahan

Some Notes: Refreshments on breaks and lunches are provided by Centrum Force in the registration fee for Rug Summit 12. Everyone is responsible for their own transportation, hotel and other food expenses. (We are working on shuttle service from Hotel to Mann’s)

The entire week beginning the 15th of October looks like this:

Monday-Tuesday ARCS intermediate class (Registration on ARCS Website)

Wednesday Thursday Rug Summit 12 (Registration on Centrum Force Website) 

Friday ARCS Skills Day Open to ALL (Registration on ARCS Website)

Saturday Open to ALL Bring your own boots and wash with Robert Mann and His Staff.

Rug Summit 12 functions will be at Robert Mann's NEW facility:

Robert Mann Rugs Inc.
2151 W. 56th Ave.
Denver, Co., 80221

To register for Rug Summit 12, go to the top of the page, enter the number of participants, and click Add to proceed to check out.

Robert Mann - In February of 1978, I began a career in the rug business as an apprentice restorer working for an Iranian man named Hamid Sharifzadeh. I had travelled extensively in rug producing countries and somehow it all made sense.

Working mostly for rug stores and dealers we did basic repairs. When rugs were too dirty to repair as is, we would clean them in the bath tub or out in the driveway. It was an exciting time.

Robert Mann Rugs is a service business specializing in the care of Oriental and Southwestern rugs and textiles. We offer a wide range of services; repairs, restoration, mounting, appraisal, and expert consultation.

I have worked worldwide, providing technical and production design assistance to producers of new hand made carpets in nearly all of the major rug producing countries.

Steve Bakker - Steve Bakker is The WOOLSAFE Promotions and Communications Manager. With a background in carpet care and maintenance, having been a WOOLSAFE Certified Operator working with both residential and commercial premises, Steve brings an added perspective to The WOOLSAFE Organization’s work.

Steve’s experience and the knowledge he has gained through nine years as a professional carpet cleaner will stand him in excellent stead to fully understand the importance of WOOLSAFE’s services and how these promote and support our members, associates and licensees.

Randy Hyde - Randy Hyde is the owner of Renaissance Rug Cleaning in Clackamas, Oregon, and Valerie in SE Portland. He developed a love for woven textiles, Tribal rugs, Persian carpets and the artistry that it takes to create them. In 1996 Randy accepted a position with tribal rug expert and author James Opie at James Opie Oriental Rugs working in the retail, cleaning and wholesale importation of rugs. In 1999 Randy founded Renaissance Rug Cleaning Inc. Since it's creation Renaissance has been a specialty workshop devoted to the cleaning & restoration of oriental rugs and carpets. Today, Renaissance is one of a small number of oriental rug specialty & washing facilities in the country and the only one in Oregon and SW Washington.

Since 2016 Randy has served as the president of ARCS (Association of Rug Care Specialists) a rug cleaning trade association dedicated to science, training, and professionalism in the oriental and area rug cleaning trade. Randy has also traveled to Turkey and Iran visiting rug weaving and restoration facilities. 

Robert Pettyjohn - Robert Pettyjohn is the owners of the Wake Forest, NC-based Rugwasher. They have been cleaning oriental rugs & carpets in the Wake Forest, Raleigh, and Greater Triangle area for the past 26+ years! During that time they have completed instructional courses in a variety of carpet cleaning areas. These certifications have been achieved through attending classes and completing written exams. We focus on consumer education and have dedicated our company to providing the latest information so you, the consumer, can make an educated decision on choosing the right carpet cleaning company.

He is also on the board of directors for IICRC and active member in ARCS.

Chuck ViolandChuck Violand - Chuck founded Violand Management Associates in 1987 with the objective of helping owners of restoration and cleaning companies build profitable businesses for their long-term professional and personal success. As an author and popular keynote speaker, Chuck is a respected authority on entrepreneurial small businesses, having spent over thirty years as both a business consultant and executive coach. Chuck is Past President of the Restoration Industry Association (RIA), is a regular contributor to trade journals and newsletters, and is the author of the popular weekly leadership series Monday Morning Notes.

Tim Miller - Tim is the founder & CEO of Local Search Essentials, a company built to help small businesses succeed online. Every business has different types of customers and challenges to reach them; understanding those challenges and finding creative, unique, solutions to them is what Local Search Essentials does.

Tim has seen the Internet evolve for 13+ years, and brings a perspective that is unique - especially given his hands on experience working with Rug Care specialists across the US and Canada for the past 10+ years.

He has been invited to present on Local Search Marketing at major industry conferences, including the BIA/Kelsey Group Series, Local Search Association, International Franchise Association, and multiple SMX and SES events.

At Rug Summit 12, Tim will be sharing specific strategies designed & proven to help rug care specialists market their online reputation, increase the lifetime value of past customers, and encourage referrals to new customers.

"There is nothing more rewarding than having the opportunity to listen to business owners, talk about their challenges, and use our collective knowledge and experience to help them become more successful. The rewards that come from that, and the support of my wonderful family & friends are what drives me every day."


Jeff CrossJeff Cross - Jeff is the executive editor of Cleanfax, the information resource media center for the cleaning and restoration industries, and the creator of Totally Booked University, which provides training and education for cleaning and restoration business owners and managers. He is also an IICRC-approved instructor for the certification designations Carpet Cleaning Technician (CCT), Upholstery and Fabric Cleaning Technician (UFT), and Color Repair Technician (CRT), providing training through his IICRC-approved school “The Cleaning Professor”. He is also a partner with MarketingZoo, which provides animated and non-animated content, such as info graphics, images, newsletters, GIFs, videos, and more for cleaning and restoration websites, social media sites, and print media. He can be reached via email at or by calling 740-973-4236.

Dennis Grieve - Dennis has been involved in Credit Card Processing for over 12 years and has worked with hundreds of clients on showing them how to process payments at the lowest possible rates and with maximum efficiency and compliance measures.

He is an expert in the field of Interchange, which is the fee issuing banks charge to use their credit card. There are over 150 ways in which MasterCard, Visa, Discover and American Express have to charge for a credit cad. Which his extensive knowledge of Interchange Tiers, Dennis is able to show clients how various means of processing server to minimize fees and optimize cash flow.

Agnes Zsednai - Agnes was educated in Hungary, and got her degree in Chemistry at the Jozsef Attila University (now called University of Szeged); where she first worked in the Department of Inorganic Chemistry, investigating the acidic behaviour of Osmium compounds.

Later she worked at the Department of Colloid and Surface Chemistry at the same University, teaching undergraduates and doing research work. She obtained her doctoral degree in colloid chemistry for the theoretical research on the displacement enthalpies of binary liquid mixtures on solid surfaces.

Having moved to England in 1985, she worked in a research group of ICI Agrochemicals in the Plant Protection Division, Bracknell, Berkshire. She investigated the rheological properties of pesticide suspensions.

She joined The WoolSafe Organisation in February 2002 after a career break due to family commitments. In 2006 she was appointed to be Technical Director and became responsible for the WoolSafe accreditation programme for carpet maintenance products worldwide.

Agnes has been the Managing Director of WoolSafe since August 2010. 


Rug Summit 12 functions will be at Robert Mann's NEW facility:

Robert Mann Rugs Inc.
2151 W. 56th Ave.
Denver, Co., 80221

Rug Summit 12 functions will be at Robert Mann's NEW facility:

Robert Mann Rugs Inc.
2151 W. 56th Ave.
Denver, Co., 80221

Preferred Hotel where ARCS – Centrum Force group rates have been negotiated and close to everything:

Residence Inn Denver Downtown
2777 Zuni Street
Denver, CO 80211

Room rates:
Studio $159 + tax
Penthouse Suite $189 + tax

Reservation link: Book your group rate for Centrum Force

To register for Rug Summit 12, go to the top of the page, enter the number of participants, and click Add to proceed to check out.

Attendance size is limited. Rooms are limited at this choice location. All Sales Are Final.