Rug Summit 10

Oak Park, Michigan 
September 29 & 30, 2016 


Thursday Morning Speakers

Edmond HagopianEdmond Hagopian
Edmond Hagopian's bio is coming soon. FacebookWebsite

Jim BardwellJim Bardwell
Jim is from South Louisiana, where the art of descriptive storytelling is a time-honored tradition. Jim’s love of people and his need for a fast-paced, exciting, and merit-driven vocation naturally led him to a career in sales and marketing. He has spent the last two decades working for and with some of the most successful, high end cleaning and restoration companies in the country.

Jim’s accomplishments in this field has led to opportunities to share his experience both as a consultant and speaker sharing the stage with Zig Ziglar, John Maxwell, Howard Partridge, Coach Micheal Burt and many other distinguished speakers and trainers. Jim is a Ziglar Legacy Certified Trainer and a DISC Certified Trainer personally trained by Robert A. Rohm Ph.D. Fun side note: Jim was a cast member on a business-based reality TV show! (And yes, he won!)

Jim resides in beautiful Middle Tennessee with his wife Rebekah and their two children. He has recently joined Fiber Protector America as the Executive Director of Sales, Marketing and Education for North, Central and South America.

Tim MillerTim Miller
Tim is the president and CEO of Local Search Essentials, based in St. Augustine, Florida.Tim feels there is nothing more rewarding than having the opportunity to listen to business owners, talk about their challenges, and use our knowledge and experience to help them become more successful. The rewards that come from that, and the support of my wonderful family & friends are what drives me every day.

Paul BakkerPaul Bakker
Paul is a Textile Chemist with a Masters Degree from Manchester University, where he researched the dyeing of protein fibres, specifically silk.

He is the Chairman of The WoolSafe Organisation, and is based in England.

Between 1970 and 1994 Paul worked for the International Wool Secretariat as a carpet technologist, specialising in carpet performance evaluation, colouration, carpet properties, hygiene, maintenance and testing. He was part of a team that developed wool carpet printing, antistatic treatments, soil resist and stainblocking technologies. From 1994 till 1997 he was Wools of New Zealand’s Manager of Contract Carpet Development.

In the late 1980s Paul started work on developing a testing and approval programme for carpet and rug maintenance products, which in 1991 culminated in the launch of what is now the WoolSafe programme.

After leaving Wools of New Zealand he set up The WoolSafe Organisation in 1998, which gradually grew into the independent certification and cleaning-related services body devoted to promoting best practice in carpet and rug care through maintenance product evaluation and certification, promoting networks of carpet cleaning companies, inspectors and the distribution of maintenance information.

Paul has acted as a member, and later chairman, of the BSI committee that developed BS 4088, Carpet Cleaning Products.

He was chairman from 1989-2000 of the ISO Working Group that developed four international standards for carpet soiling and cleaning.

Later, Paul was a Consultant to the Technical Committee TC 129, Floorings, on carpet maintenance standard development from 2006 – 2010.

“AgnesAgnes Zsednai
Ágnes was educated in Hungary, and got her degree in Chemistry at the Jozsef Attila University (now called University of Szeged); where she first worked in the Department of Inorganic Chemistry, investigating the acidic behaviour of Osmium compounds.

Later she worked at the Department of Colloid and Surface Chemistry at the same University, teaching undergraduates and doing research work. She obtained her doctoral degree in colloid chemistry for the theoretical research on the displacement enthalpies of binary liquid mixtures on solid surfaces.

Having moved to England in 1985, she worked in a research group of ICI Agrochemicals in the Plant Protection Division, Bracknell, Berkshire. She investigated the rheological properties of pesticide suspensions.

She joined The WoolSafe Organisation in February 2002 after a career break due to family commitments. In 2006 she was appointed to be Technical Director and became responsible for the WoolSafe accreditation programme for carpet maintenance products worldwide.

Ágnes has been the Managing Director of WoolSafe since August 2010. FacebookWebsite

Brian HannaBrian Hanna
Brian Hanna's bio is coming soon. FacebookWebsite

Jack StallingsJack Stallings
Jack Stallings' bio is coming soon. FacebookWebsite

Chris ShipleyChris Shipley
Chris Shipley's bio is coming soon. FacebookWebsite

Atef NaeimAtef Naeim
Atef Naeim's bio is coming soon. FacebookWebsite



Thursday Evening Musicians

Larry MitchellLarry Mitchell
Larry Mitchell is a Grammy award-winning producer, engineer and performer who has toured the world playing guitar with well-known artists including Tracy Chapman, Billy Squier, Ric Ocasek and Miguel Bose. In his original compositions, Larry skillfully weaves guitar textures that showcase his virtuosity as a solo artist and ensemble player.

Evan GarrEvan Garr
Evan Garr is a Detroit native. He has been a past favorite of early Rug Summits. Evan will be just coming off tour with Al Di Meola to join us for the evening.



Friday Morning Speakers

Chris HowellChris Howell
Chris Howell is the President and founder of Colorful Carpets, based in Baltimore, Maryland. He is recognized as being one of the leading experts on carpet and rug color restorations in the world. Chris started his company in 2000 after the family dog ruined brand new carpeting in their home, and was unable to find anyone who could fix the problem. Colorful Carpets specializes in repairing bleach spots on carpeting and developed the extra specialization of restoring intricately-patterned Persian Rugs following an article that was written about them in the Washington Post newspaper. Many of the readers of the article contacted Chris with issues of rugs that were in need of color repair. There were no books to teach how to do this, nor was there any type of equipment that was designed specifically for these intricate color restorations. So Colorful Carpets designed and built a pressurized airbrush system that could be used to control the temperature, volume, and delivery of the dyes, enabling them to perform very intricate color restorations on rugs in a timely manner.

Chris travels around the world, offering expert training for individuals who wish to learn this exciting and unusual art form.

Mel MaherMel Maher
Mel Maher, owner of NC Carpet Binding & Equipment will be displaying machinery at Rug Summit 10. Rug Restoration & Cleaning Companies rely on NC for all their carpet shearing, serging, binding, fringing, carving, & rug finishing supplies. Our USA Made products provide rug experts with a supplemental income stream. ARCS Members and rug experts worldwide, have employed NC Machines and supplies since the 1950's. We look forward to seeing old friends and helping new businesses grow.






Facility opens – Beverages and snacks

8:15 – 8:30

Tom Monahan with opening remarks to begin Rug Summit 10

8:30 – 8:45

Edmond Hagopian: Company History

8:45 – 9:15

Jim Bardwell: “EmployeePrenur” Philosophy. Morning Keynote presentation will address the following:

Do you have Employees? Do you want to hire new Employees? Do you wish you never heard the word Employee? Do you want engaged Employees? Do you want productive Employees? Do you want Employees that get it?

9:15 – 10:15

Tim Miller: How to use Video, Facebook Ads & Live Chat to generate new customers!

10:15 - 10:30


10:30 – 10:40

Robert Mann: Strip washing and over dye tea wash

10:40 – 10:50

Chris Howell: De-mystifying spot dyeing and color stripping

10:50 – 11:00

Mel Maher: NC Binding Machines that help you finish rugs

11:00 – 11:30

Paul Bakker & Agnes Zsednai: We are excited to announce Paul Bakker Chairman of The WoolSafe Organization, along with Dr. Ágnes Zsedna the Managing Director, will be joining us at Rug Summit.

They will personally reveal test results of Di-Chlor dilutions during washing of wool rugs.

11:30 – 12:00

Plant tour before work begins after lunch




THURSDAY AFTERNOON AGENDA: Breakout sessions will be going on concurrently - networking:

Robert Mann

Strip Washing: Firstly, ID rugs and; secondly, discuss strategy to remedy the issues found, and; thirdly there will be real world, not rehearsed, hands on activity (Wash floor area)

Mel Maher

NC Binding: Hands on use of a variety of machines (Location: Rug weaving and repair room)

Chris Howell

Color correction techniques from syringes to airbrushing with stable dyes (Location: Upstairs in the large tacking and color repair room)

Greg Turcotte

Centrum Force equipment on site – Reveals at least two brand NEW machines to see in operation


THURSDAY NIGHT: Rug Gallery Social Night



9:00 - 9:15

Edmond Hagopian discusses their new revenue stream of interest

9:15 – 10:15

Panel of rug sales experts that have galleries, discuss trends in floor coverings

10:15 – 10:30


10:30 – 11:00

Bryan O’Haleck presents: Rug Plant Visual décor that favorably addresses apprehensive customers during drop offs. He will take us on a virtual tour of D. A. Burns to illustrate how ambience and design layout can make positive impressions.

11:00 -11:30

New Forum Announced and Demonstrated – Other New Things To Consider

11:30 – 12:00

Panel of cleaning experts field questions from the audience





1:00 – 1:30

Panel of Hagopian staff – questions from audience on their business model

1:30 - 2:00

Surprise TBA

2:00 - 2:15

Discussion of educational options that exist now in the industry

2:15 – 2:30

Jim Bardwell – Concluding Keynote Presentation: We came... We did... We're done...Now What! Three things you must do immediately on your return back to life after this, or any industry conference! (And one thing you must NEVER do!)

2:30 -2:45

Tom Monahan - concluding remarks.